Refund Policy

Try the free stories before you pay. Whether you like the voices, the language and the way the stories are told is something you can find out without spending anything. That is why a good amount of content stays free, always.

• Within 7 days of purchase, if you have listened to little or no content.
• You were charged twice — full refund, with no time limit.
• You were charged but the subscription never started — full refund.
• A technical problem we could not fix — you get back the value of the days the service was unusable.

• After 7 days, when a good amount of content has already been listened to.
• You did not like how a story ended, or did not enjoy it. That is a matter of taste, not a fault in the service.
• You forgot to use the subscription. We send an email before every renewal.
• Your account was closed for breaking the rules (see the 'Account closure' part of the Terms).
• Free trials — no money is taken for them in the first place.

Fill in the contact form and pick “Payment or refund” as the subject. Or write directly to info.auricallure@gmail.com. Please include all of the following:

• The date and amount of the payment
• The transaction ID or order number (it is in your payment email)
• The email address on your account
• What went wrong

• 24 hours: we confirm that we have received your request.
• 3 working days: we tell you whether the refund is approved, and why.
• 7 working days: once approved, the money is sent back.
• After that it can take another 5 to 10 days to reach your bank. That part is up to your bank, not us.

Refunds go back the same way the payment came in. Paid by UPI, it returns to UPI; paid by card, it returns to that card. We cannot refund in cash or to a different account.

You can cancel at any time. When you cancel, your subscription keeps running until the end of the current term — nothing is cut off in between. After that it simply does not renew.

Cancelling does not create a refund on its own. If you want one, check the rules above and ask for it separately.

If you believe a refund was wrongly refused, write to our grievance officer at info.auricallure@gmail.com. They will look into it within 15 days.